Q: How long does it take to process my order?

All orders are processed within 1–2 business days after payment confirmation. Please note that orders placed on Sundays or public holidays will be processed on the next available working day.

Q: What is the cost of shipping?

We offer free shipping on all orders across India with no hidden charges. The price you see is the final amount.

Q: What do the different order statuses indicate?

• Pending / Pending Payment: Your payment hasn’t been completed yet. Once confirmed, your order will move to processing.
• Processing: Payment received successfully; we are preparing your order for shipment.
• In Transit: Your order has left our warehouse and is on its way to you.
• Cancelled: Your order was cancelled due to incomplete payment.
• Closed: Your completed order was cancelled at your request, and a refund has been processed.

Q: How long will my order take to arrive?

Orders are usually delivered within 2–5 business days after dispatch. Tracking details will be shared via email/SMS. Delivery may be delayed due to weather, courier issues, or public holidays.

Q: My order has been shipped. Can I track it?

Yes! Once your order is dispatched, you can track it via the “Track Your Order” section on our website. Tracking details are usually available within 24 hours of shipment, allowing you to monitor your package in real time.

Q: What should I do if my order dispatch is delayed?

If your order hasn’t been dispatched or delivered by the expected date, please contact our customer support:

• Email: support@nomanicreation.com
• Phone: +91 78600 63412
  Support Hours: Mon–Sat, 10:00 AM – 6:00 PM

Our team will promptly check your order and ensure it reaches you as soon as possible.

Q. What if my shipment is lost?

If your order doesn’t arrive within the estimated delivery time, please contact our support team with your order number. We’ll investigate and, if needed, reship your order or issue a refund as per our Return & Refund Policy.

Q. What should I do if my package is tampered or opened?

Do not accept the package. Contact our support team immediately with your order details, and we’ll guide you on the next steps to ensure safety and resolution.

Q. What should I do if I receive a damaged or incorrect product?

Report the issue to our support team within 24 hours of delivery. Keep the product unused in its original packaging and share clear images. We’ll guide you through the return, replacement, or refund process.

Q. What if I provide an incorrect shipping address?

Please contact us immediately to correct your address. Once shipped, orders cannot be rerouted. Customers are responsible for providing accurate and complete address details; NOMANI CREATION is not liable for non-delivery or lost packages due to incorrect information.

Q. Are taxes included in the product prices?

Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

Q. Who is responsible for taxes on international orders?

For orders shipped outside India, any applicable VAT, import duties, or local taxes must be paid by the customer directly to the courier at the time of delivery. These charges are separate from the product price and shipping fees.

Q. Who is responsible for shipping and delivery charges?
Shipping and delivery costs are paid by the customer and will be included in your total order amount. For international orders, any applicable VAT, import duties, or local taxes must also be paid directly to the courier upon delivery. These charges are separate from the product price and may vary depending on the country’s regulations.