FAQs
1. General Enquiries
We offer a wide range of sarees, including silk, cotton, banarasi, chiffon, georgette, designer, and party wear sarees. Our collection features both handloom and powerloom sarees, crafted with precision and care to ensure superior quality. Each saree is designed to reflect traditional elegance while keeping up with modern trends. Whether you are looking for everyday wear, festive attire, or a special occasion ensemble, our diverse collection caters to all your needs.
Yes, all sarees listed on our website are 100% authentic and carefully sourced from trusted manufacturers and artisans. Each saree undergoes strict quality checks to ensure superior craftsmanship, premium fabric, and vibrant colors. We are committed to offering only genuine products that reflect traditional elegance and meet high-quality standards, so our customers can shop with complete confidence.
Yes, every saree on our website comes with a matching blouse piece included. In rare cases where a blouse piece is not provided, it is clearly mentioned in the product description. This ensures you always have complete information about your purchase, allowing for a seamless and elegant dressing experience.
Every product page on our website provides comprehensive details about the saree, including fabric type, length, and care instructions. This helps you make an informed purchase and ensures that the saree meets your preferences. We also include information about whether the saree is handloom or powerloom, along with any additional details like embellishments or blouse pieces, so you know exactly what to expect before placing your order.
Yes, Nomani Creation warmly welcomes bulk and wholesale orders. We work closely with retailers, boutiques, and event organizers to provide customized solutions, competitive pricing, and timely delivery.
For bulk purchases, please contact us directly through our Bulk Enquiry Form or email us at support@nomanicreation.com or call us at +91 78600 63412 nd our team will guide you with detailed product information, pricing, and the order process.
Currently, Nomani Creation provides ready-to-wear sarees only. Each saree is crafted to meet high-quality standards, ensuring a complete and elegant outfit without the need for additional customization. In the future, we may introduce customization or stitching services to offer a more personalized shopping experience. Any updates regarding these services will be announced on our website, so customers can stay informed about new offerings.
At present, Nomani Creation provides delivery within India only. We are continuously exploring options to expand our services, and international shipping may be made available in the future. Any updates regarding international delivery will be promptly announced on our website, ensuring that customers are well-informed about new shipping options and policies.
2. Account Enquiries
Registering on Nomani Creation is optional, but it provides several advantages. A registered account allows you to track your orders easily, save your preferences, store delivery addresses, and create a wishlist for your favorite sarees. Additionally, you can receive exclusive updates, offers, and promotions. Overall, registration helps make your shopping experience faster, smoother, and more personalized.
Creating an account on Nomani Creation is quick and easy. Simply click on the ‘Register’ button at the top of the website, fill in your name, email address, and password, and submit the form. Once registered, you can track orders, save addresses, create a wishlist, and receive exclusive updates and offers, making your shopping experience more convenient and personalized.
A password ensures that your account remains secure and private. It protects your personal information, saved addresses, order history, and wishlist, so only you can access your account and make changes.
If you forget your password, you can easily reset it by clicking on the ‘Forgot Password’ link on the login page. Follow the instructions to create a new password and regain access to your account securely.
While it is technically possible to share your account, we strongly recommend that you do not. Sharing your account may compromise your personal information, order history, and overall account security. If your family members or friends wish to shop, they can easily create their own accounts on nomanicreation.com in just a few seconds, ensuring a safe and seamless shopping experience for everyone.
3.Order enquiries
Nomani Creation is committed to providing a convenient and seamless shopping experience. We offer free shipping on eligible orders, with details clearly mentioned on each product page and during checkout. Our goal is to ensure that your sarees are delivered safely and on time, making your online shopping experience smooth and enjoyable.
Orders are typically processed within 1–2 business days and delivered within 2–5 business days, depending on your location. Once your order is dispatched, you will receive a tracking number to monitor its progress, ensuring a smooth and transparent delivery experience.
Nomani Creation uses Razorpay, a trusted and secure payment gateway, to provide a smooth and safe checkout experience. We accept credit and debit cards, net banking, UPI, and popular digital wallets through Razorpay. All transactions are encrypted and processed securely, ensuring the safety of your personal and financial information while you shop with confidence.
How do I request a refund?
A: To request a refund, please refer to our Refund Policy for complete guidelines. Ensure that the item is in its original condition with all tags and packaging intact. You can also contact our customer support team within the specified return period, and our team will guide you through the process to ensure that your payment is safely credited back to your original payment method in a timely manner.
Yes, you can request to cancel your order shortly after placing it, provided it has not been dispatched. Please contact our customer support team as soon as possible with your order details. If the order has already been shipped, you may need to follow our return and refund process instead.
If you notice an error in your shipping address immediately after placing your order, please contact our customer support team as soon as possible. We will try to update the address before the order is dispatched. Once the order has been shipped, corrections may not be possible, and the order must be returned following our Return & Refund Policy.
If you have received a valid coupon code, it will be sent to your email. To apply it, add your items to the cart, then proceed to the Shopping Cart. Enter the code in the designated field and click “Apply Coupon” to activate the discount. Ensure the code is entered correctly for the discount to be applied to your order total.
If your payment fails or if you notice a double deduction, please do not worry. First, ensure that the payment was successfully processed by checking your bank or payment provider. If the issue persists, please contact our customer support team immediately with your order details and payment transaction information. We will investigate the issue and work with the payment gateway to resolve it. In case of double payment, we will initiate a refund for the extra amount as soon as possible.
COD is offered only for locations where courier partners can safely and reliably process cash payments. If COD is not available in your area, we recommend using alternative online payment options.
Please enter your pincode on the checkout page to check if COD is available in your region.
4. Status and delivery enquiries
The courier service used for your order will depend on your location and shipping method. We partner with trusted and reliable delivery services such as Blue Dart, DTDC, India Post, and Delhivery to ensure that your order reaches you safely and on time. Once your order is dispatched, you will receive a tracking number to track your shipment directly through the courier's website.
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to easily monitor your order’s progress. To track your order, please visit our Track Your Order Page and enter your tracking details for real-time updates
What happens if I am not available at the time of delivery?
A: If you are unavailable at the time of delivery, the courier service will make an attempt to re-deliver your package at a later time. In some cases, they may leave a delivery notice with instructions on how to reschedule the delivery or collect the package from the nearest courier office. If the order is not collected or re-delivered within the specified time, it may be returned to us.
If your order hasn’t arrived by the expected delivery date, please check the tracking information sent to your email for any updates. In case the tracking status hasn’t been updated or if there’s no information, please contact our customer support team immediately with your order details. We will help you resolve any delivery issues and assist you in tracking your order.
While we do not directly control the delivery schedule, we can certainly request a specific delivery date based on your preference. If your preferred date aligns with the availability of our courier partner, we will inform you in advance and try to accommodate the request. However, please note that final delivery dates are subject to courier availability and the delivery route. Once your order is dispatched, we will provide a tracking number so you can monitor the delivery status.
Nomani Creation ships all orders using trusted courier partners through Shiprocket & Delhivery. Delivery charges, if applicable, will be clearly displayed at checkout. Most of our orders qualify for free standard delivery, while expedited or special delivery options may incur additional charges. You will always be able to view the final delivery cost before completing your order, ensuring there are no hidden fees.
At Nomani Creation, we strive to ensure prompt delivery of your orders. To help us speed up the process, please ensure that your delivery address is accurate and complete when placing or editing your order. The quicker and more accurate the address details, the faster we can dispatch and deliver your products to you.
For privacy and security reasons, we do not directly provide the driver’s contact number. However, once your order is dispatched, you will receive a tracking number along with details of the courier service. You can contact the courier’s customer service directly for any delivery-related inquiries or assistance. If you face any issues with your delivery, feel free to reach out to our customer support team, and we will help resolve any concerns.
5. Post-sale Enquiries
You can request a return or exchange within 7 days of receiving the product. To initiate the process, please contact our customer support team with your order details. For detailed terms, eligible conditions, and any exceptions, please refer to our full Return and Exchange Policy. The product should be in unused, original condition with tags and packaging intact. Our team will assist you with the next steps to ensure a smooth return or exchange process.
Once your return has been successfully processed and approved, we typically issue the refund within 5-7 business days to the original payment method used for the purchase. If you face any delays or issues with your refund, please contact our customer support team for further assistance.
We take great care in ensuring that all products are delivered in perfect condition. However, if you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order and Provide clear photographs of the damage along with your order number, and we will assist you with the return, replacement, or refund process as per our Return and Exchange Policy.
Yes, you can exchange the product for a different size within 7 days, provided it’s in unused, original condition. Contact customer support for assistance.
While we strive to ensure timely delivery, there can be occasional delays due to unforeseen circumstances like weather, courier service delays, or other factors. If your shipment is delayed, you can track your order using the tracking number provided. In case your order is marked as lost or is significantly delayed, please contact our customer support team immediately with your order details. We will investigate the issue and work with the courier to resolve it as quickly as possible, including offering a refund or replacement if necessary.
: Follow the care instructions on the product label or product page for washing. For delicate fabrics like silk, opt for dry cleaning, and for cotton or georgette, gentle hand wash is best. Avoid harsh chemicals.
If you encounter any issues after your purchase, such as a return, exchange, or product defect, please reach out to our customer support team immediately. You can contact us through our contact form on the website or via email at support@nomanicreation.com
, or by WhatsApp our customer service helpline at +91 78600 63412. Our team will be happy to assist you and resolve any issues quickly.
If you receive a package that appears tampered with, damaged, or opened, please do not accept the delivery. Immediately inform the delivery person and take pictures of the packaging and any damage. Then, contact our customer support team with your order details and photographs within 24 hours of receiving the package. We will investigate the issue and work with the courier service to resolve it. If the contents of your package are damaged or missing, we will assist you with a refund or replacement as per our Return and Exchange Policy.
If you receive a damaged or incorrect product, please contact our customer support team immediately within 7 days of receiving your order. Provide clear photographs of the damage or incorrect item along with your order number. We will assist you with the return, exchange, or refund process as per our Return and Exchange Policy. We strive to ensure that every customer is satisfied, and we will resolve the issue as quickly as possible.
No problem! Just email us support@nomanicreation.com or WhatsApp us +91 78600 63412 your query. We’ll respond as quickly as possible.
